Last updated: November 17, 2023

The company Parness Cruises, whose head office is located at 7 port de la Rapée 75012 Paris, registered with the Paris RCS under number 487 623 563, sells on the website accessible via the URL www.le-vip-paris.com managed by the Hotel (“the Website”), navigation and accommodation services within the VIP Paris Yacht Hotel & Spa located at 7 port de la Rapée 75012 Paris (“the Hotel”). The Hotel can be reached by email at service.client@le-vip-paris.com and by telephone at +33 (0)1 44 68 06 38.
These general booking conditions (“General Conditions”) apply to any stay reservation with or without navigation within the Hotel made by customers (“Customers”) on the Website.
The General Conditions can be consulted on the home page of the Website, at the bottom of the page. It is imperative that the Customer read them carefully before making the reservation.
The Customer must confirm his agreement to all of the General Conditions by checking a box provided for this purpose on the Website, prior to validating his reservation. The General Conditions are supplemented by the Hotel's Personal Data Protection Policy, also available on the home page of the Website, at the bottom of the page, which the Customer must also accept by checking a box provided for this purpose on the Website, prior to validation of your reservation.
It is specified that the Hotel reserves the right to unilaterally modify the General Conditions at any time by publishing a new version on the Website, it being specified, however, that the applicable conditions are those published on the Website at the time of booking and that any modification will not be applicable to reservations made previously. This is why the Hotel recommends that the Customer download the General Conditions and/or print them in order to keep a copy of the version in force on the day of the reservation.

1. Online reservation conditions

To reserve, the Customer must follow all the steps indicated on the Website on the “Reservation” tab. In particular, the Customer will be asked to indicate in the reservation form the start and end dates of the desired stay as well as the number of people. The Customer will be able to consult the offer of accommodation services offered by the Hotel, and select the room or rooms available. It is possible that the Hotel does not have or no longer has room(s) available on the desired dates.
The Customer must then enter their personal details (surname, first name, address, email address, telephone) and bank details. At this stage, the Customer has the possibility to check the details of the chosen offer, in particular the total price, the possible deposit, the pricing conditions, the reservation and cancellation conditions, before finalizing their reservation.
The Customer acknowledges having read and accepted the General Conditions by checking the box provided for this purpose on the Website, prior to validating their reservation. The Customer also accepts the Hotel's Personal Data Protection Policy by checking the box provided for this purpose.
Finally, the Customer validates the reservation by clicking on the “Finalize reservation” button.
Immediately after validating your reservation, the Hotel will send a summary confirmation of your reservation to the email address indicated in the form. The Customer is invited to check his spam and contact the Hotel if he does not receive such confirmation.
Validation of the reservation results in payment by the Customer of the total price of the stay as well as the selected options (excluding tourist tax).

2. No right of withdrawal

In application of the provisions of article L. 221-28, 12° of the Consumer Code, the accommodation services offered on the Website are not subject to the application of the right of withdrawal provided for in article L. 221-18 of the Consumer Code. Consequently, the services ordered on the Website are exclusively subject to the cancellation and modification conditions provided for in the General Conditions and the Customer will not be able to invoke the right of withdrawal.

3. Modification and cancellation conditions

• Request for modification or cancellation at the Customer's initiative

If the Customer wishes to modify (extension, postponement, or reduction of stay) or cancel his reservation, he is invited to do so as soon as possible by contacting the Hotel by email service.client@le-vip-paris.com or by telephone +33 (0)1 44 68 06 38.
The modification and cancellation conditions are specified before validation of the reservation. These conditions vary depending on the option selected by the Customer before validating their reservation among the three options offered by the Hotel below:

“Flexible Rate”: designates the option by which full payment of the price of the stay is requested at the time of booking. The Customer may freely cancel or modify his stay up to 7 days at the latest before his arrival. Up to 4 days before arrival, the reservation is non-refundable but modifiable with a postponement fee of €50 for 2 people (i.e. €25 per person). Less than 4 days before arrival, the reservation cannot be modified or refunded. Whatever the reason or unforeseen event, the amount corresponding to the entire stay will not be refunded.

“Non-refundable rate”: designates the option by which the Customer benefits from a promotional rate (10% reduction), full payment of the price of the stay is requested and immediately debited at the time of booking.

Cancellation conditions: in the event of cancellation by the Customer, the total amount of the stay charged will not be refunded.

Modification conditions: the stay can be modified free of charge up to 7 calendar days before arrival at 12:00 p.m. (Paris time) for a new stay to take place within three months from the start of the initial stay (new rates may apply and subject to room availability).

• Cancellation or modification of stay at the initiative of the Hotel:

In the event of cancellation or modification of the stay at the initiative of the Hotel, regardless of the period within which the cancellation or modification occurs, the Hotel will not debit the sums paid, and if sums have actually been collected by the Hotel, the Hotel will reimburse the Customer as soon as possible (maximum within 30 days of cancellation) the entire amount paid by the Customer.

• Cancellation of navigation at the initiative of the Hotel:

Parness Cruises reserves the right to cancel cruises due to circumstances of force majeure, recurring climatic or natural events (floods and recessions, cyclones, etc.) or which may result in the impossibility of taking advantage of certain services for reasons to the safety of passengers, and this at any time before departure, with no other obligation than the reimbursement of sums paid. In this case, the customer will not be able to claim any additional compensation. Parness Cruises will offer the passenger a substitute cruise of equivalent value wherever possible. The passenger will have the right to benefit from this replacement cruise valid for one year. Parness Cruises reserves the right to cancel the cruise up to 21 days before departure in the event of insufficient participants; the customer will not be able to claim any compensation in this specific case. The minimum number of participants is set at 30 people for Parness Cruises cruises.

• Modification of navigation: programs, routes, timetables:

In the event of a strike, riot, bad weather conditions compromising the safe operation of the boat or extraordinary circumstances as explained in the recitals of the aforementioned EC Regulation or for any other legitimate reason, Parness Cruises may at any time and without notification prior, advance, delay, cancel a departure or a stopover or possibly change a stopover and cannot be held responsible towards passengers in the event of cancellation, advancement, delay, modification or substitution. Parness Cruises cannot be held responsible for any failure to comply with the arrival and departure times indicated in this brochure, regardless of the stopover. Generally speaking, and this is universal law, the captain of the boat's primary mission is the safety of the passengers on board. Whatever the boat or the destination, he is the only master on board and can decide, at any time, to divert the boat or cancel a stopover. The captain may cancel the cruise or modify the cruise itinerary if he deems it appropriate for the interests of the passengers and the safety of the ship. In the event of interruption of the cruise due to force majeure circumstances, the customer will obtain reimbursement for the cruise days not taken but will not be able to claim any additional compensation. In the event that such modifications or cancellations of the trip occur, articles R 211-9 to R 211-11 of the Tourism Code will apply. Possible hazards (civil or religious holidays, political demonstrations, strikes, breakdowns, traffic jams, modifications by government authorities, or any other legitimate reason) may lead to modifications in stopovers, visits or excursions, modifications of which Parness Cruises cannot be held responsible and which cannot give rise to a claim for compensation from the customer. Some destinations are subject to specific weather and climate conditions. Certain stopovers may be reversed, shortened or canceled in particular for the reasons indicated above, without giving rise to compensation.

4. Schedule: 

• Check-in

Times vary depending on your day of arrival and your type of reservation:

-Single night (without navigation) from 18 p.m. to 23 p.m.
-Single night (sailing day) from 18:00 p.m. to 19:30 p.m. or from 22:30 p.m. to 23:00 p.m. on cruise evenings from 18:00 p.m. to 19:30 p.m. or from 22:30 p.m. to 23:00 p.m. During the cruise you are free to stay on board or disembark for the duration of the navigation between 20 p.m. and 22:30 p.m. (subject to the continuation of the dinner cruise)
-Dinner cruise (without overnight stay) from 19:00 p.m. and until 19:45 p.m. maximum
-Dinner cruise (with overnight stay) from 18:00 p.m. to 19:45 p.m. maximum
-Summer cruise (without dinner, without overnight stay) from 19:00 p.m. and until 19:45 p.m. maximum

Please take note of the schedule which will be communicated to you by email before your stay.

• Respect of the cruise departure time

If there is sailing during your stay, the cruise departure time is specified numerous times before your arrival (notably in the confirmation email, scheduling email and SMS). It is up to passengers to respect this schedule. Parness Cruises declines all responsibility in the event of non-boarding. No refund or compensation is due to the passenger in the event of non-compliance with these rules.

• Checkout

Rooms must be vacated by 11:00 a.m. (Paris time) at the latest on the day of departure. We thank you for kindly notifying the Hotel in the event of arrival after a.m. or after 00 p.m. (Paris time) by contacting the Hotel by email service.client@le-vip-paris.com or by telephone at + 18( 00)33 0 1 44 68.
Additional charges of up to 100% of the nightly price of the reserved room may be applied in the event of late departure, unless previously arranged with the Hotel.

• Denied boarding and premature disembarkation

Boarding may be refused to any passenger and the cruise may be interrupted for any passenger (at the risk and expense of the disembarked passenger) when, in accordance with the advice of the captain or the

responsible for the flight, this passenger is not able to travel, for administrative reasons or other legitimate reasons, or disrupts or endangers other passengers. Such a passenger may be disembarked at any port of call, without prejudice to possible prosecution or sanctions by the competent authorities of the State concerned and without the shipowner being held liable. Parness Cruises cannot be held responsible for reimbursing the service by the disembarked passenger, nor for taking responsibility for all costs incurred by this disembarkation.

5. Pets

Pets are not allowed in the Hotel.

6. Conditions of stay

The Client will be asked, upon arrival at the Hotel, to present proof of identity and, if applicable, to complete a police form in accordance with the regulations. This collection is carried out for the purposes of preventing disturbances to public order, judicial investigations and research in the interest of individuals. In this context, they may, upon their request, be transmitted to police services and gendarmerie units.
The Customer will also be asked to present the payment card used for the reservation.

7. Price

The prices displayed on the Website www.le-vip-paris.com only include the accommodation and/or catering and/or navigation services strictly mentioned in the reservation, to the exclusion of any additional services taken into account. on board which must, where applicable, be paid on site before departure and will be subject to separate invoicing.

The price of the rooms is expressed all taxes included, excluding tourist tax, in euros or in the currency indicated on the Website.

The tourist tax must be paid by the Customer on site.
Wifi is free and unlimited in the Hotel.

8. Payment methods and invoicing

The Customer communicates his bank details as a guarantee of the reservation, by credit card (Visa or Mastercard) by indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number, as well as its date validity and the visual cryptogram. The bank card used must be valid at the time of stay. If the Customer wishes to use another means of payment, he must request it by contacting the Hotel.
On the day of arrival at the Hotel, the Customer will be asked to present the payment card used for the reservation as well as their identity document for the purposes of preventing credit card fraud.
Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any civil or criminal action against the latter.
The Hotel reserves the right to pre-authorize the credit card in order to cover extras (breakfast, telephone, SPA, etc.). In the absence of payment for these services, these sums will be debited directly.
Depending on the option chosen by the Customer at the time of booking, prepayment of the entire price at the time of booking may be requested from the Customer and the entire price immediately debited.
The invoice issued by the Hotel will include, in addition to the legal notices, the total amount to be paid, the detailed statement and price of each service, date and place of performance, and the date the invoice was drawn up.
For professional Clients, it is specified that in accordance with the provisions referred to in article L. 441-10 of the Commercial Code, any non-performance by the Professional Client, total or partial, of its payment obligations or any delay, will result in the automatically payable by a penalty of an amount equal to three (3) times the legal interest rate in force on the due date, as well as that of the fixed compensation for recovery costs of 40 euros provided for said article. Interest will begin to accrue from the date of payment appearing on the invoice and will continue to accrue until the day of full payment of all amounts due. Late penalties are payable without a reminder being necessary. When the recovery costs incurred are greater than the amount of this fixed compensation, the creditor may request additional compensation, upon justification. However, the creditor cannot claim the benefit of this compensation when the opening of a safeguard, reorganization or judicial liquidation procedure prohibits payment of the debt owed to it when due.

9. Compliance

With regard to consumer Customers, excluding professional Customers, the Hotel is required to guarantee the conformity of the services, under the conditions set out in articles L. 411-1 et seq. of the Consumer Code.

10. Responsibility of the Hotel

The photographs of the rooms and the Hotel published on the Website reflect as faithfully as possible the accommodation services offered by the Hotel. It is specified that variations may occur in the event, for example, of renovation or change of furniture. It cannot under any circumstances be held liable in the event of minor variations.
The Hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the Client, and in particular in the event of unavailability of the network. Internet, inability to access the Website, external intrusion, or computer viruses.

11. Customer Responsibility

Only adults can rent a room, any minor must be under the supervision of a responsible adult, present during the entire stay. No minor may stay or move around the Hotel alone.

In order not to distort the romantic and intimate atmosphere guaranteed during dinner cruises, only minors over 10 years old are accepted in the restaurant.
The Client is responsible for all damage caused by his intermediary (himself or one of the people for whom he has booked a stay in the Hotel), and undertakes, in the event of damage to the premises at its disposal, to bear the cost of restoring said premises.
The Customer must pay particular attention to his valuables and personal belongings, and take the necessary precautions and insurance to avoid theft, loss and damage to his valuables and personal belongings.

The Guest shall not at any time cause a violation of the Hotel's policies or any applicable law or cause nuisance to other Guests of the Hotel.
In particular, the Hotel is an entirely non-smoking area, even with open windows, except space(s) dedicated to this purpose as indicated in the Hotel such as the rooftop. The general ban on smoking in hotels and restaurants is applicable, in France, in all public places, namely the entire Hotel when it specifically mentions that it is entirely non-smoking. Any offender is exposed to a penalty of €150 which will be directly deducted from the credit card given as guarantee.
Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €200 for the cost of putting the fire safety system back into service.

The Customer undertakes not to throw anything into the toilets or sinks (wipes, hygienic protection, plastics, caps or others) nor will they damage the equipment present in the room under penalty of a fine of €150 which will be directly deducted. on the credit card given as security.
In the event that the Client spends the night in a Jacuzzi Suite, he undertakes not to empty the Jacuzzi and not to put anything inside (confetti, shower gel, soapy substance, etc.) under penalty of a fine of 150€ which will be directly taken from the credit card given as guarantee.
During their stay, the Customer must not damage or take anything away (decorative objects, bathrobes, etc.) under penalty of a fine of €150 which will be taken directly from the credit card given as guarantee. Any Lovebox opened in the room will be billed at the price of €39.
Noisy, even during the day, is prohibited. The Customer causing disorder or scandal in any form whatsoever will be asked to leave the Hotel immediately and without reimbursement for their stay.
The Client is required to respect the rest of other Clients, by closing his doors without slamming them, by calling in his room and not in the corridor and by showing kindness by avoiding making noise, particularly between 22 p.m. and 00 a.m. (hours from Paris). Any neighborhood noise linked to the behavior of a person under its responsibility may lead the Hotel to invite the Guest to leave the establishment without there being any need to carry out acoustic measurements, as long as the noise generated is likely to harm customer peace and quiet (articles R.8-00 and R. 1334-30 of the Public Health Code). The disturbance requiring the reimbursement of Customers having suffered the inconvenience may be debited to the credit card of the disturbance.
For the same reasons, visits can take place in the lounge or bar but not in the rooms. We thank you for not exceeding the number of people allowed in your room for security reasons.

The Client must ensure that he is medically, physically and/or psychologically fit to carry out the potential navigation and to sleep in a hotel boat without endangering his life or that of others. No medical service is provided on board the VIP Paris. The Customer presenting a physical or psychological incapacity, restricted mobility abilities, being suffering from an illness requiring treatment or medical assistance or being pregnant, must inform a receptionist at the time of booking. Indeed, no reservation can be accepted for passengers whose physical or psychological conditions are likely to make their participation in the cruise or stay impossible or dangerous for themselves or others or jeopardizing the safety of the boat, or which require care or assistance arrangements that are impossible to provide on board the boat, particularly due to unsuitable infrastructure. Participation in the cruise and the stay is subject to a condition of sufficient mobility of the passenger. If necessary, people with reduced mobility can be accompanied at their own expense to obtain the required assistance. Any personal accident, diversion or forced stopover costs disrupting the course of the journey would be the responsibility of the passenger who has hidden his or her incapacity.

12. Parking

The establishment offers the services of private parking located at the foot of the boat for a rate of €26 per night and €12 per evening. Parking security is not ensured by a security guard, therefore we decline all responsibility in the event of theft and/or damage. Any parking reservation by the customer, following the conditions described above implies full, complete and unreserved acceptance of these General Conditions by the Customer. The Customer expressly waives the right to rely on his own purchasing conditions or other conditions, by validating the contractual conditions in the process of validating his reservation.

13. Complaints:

For any complaints related to the General Conditions, Customers must contact Customer Service at the following telephone number +33 (0)1 44 68 06 38 and/or at the following email address service.client@le-vip -paris.com by recalling, if applicable, their reservation number.

Any subjective assessment will be considered with interest, but will not give rise to compensation. If problems arise during the trip, it is strongly recommended to report them immediately to your purser in order to provide a solution in real time. In the event of non-provision or non-use of a local service by decision of the customer, no refund can be made. Any complaint must be sent to us within 10 days from the end of the trip, by any means allowing us to obtain an acknowledgment of receipt from the seller, and this in accordance with the Tourism Code, and will be taken into consideration in the to the extent that it was observed. The customer must attach to his letter the assessment sheet which was given to him in his travel diary, attaching all the supporting documents concerning his complaint. Parness Cruises informs you that the response time varies from 1 to 3 months maximum depending on the duration of the investigation carried out with the services, hotels or service providers necessary in the event of a complaint. In the event of a dispute between traders or commercial companies, the courts of Strasbourg will have sole jurisdiction. After contacting the customer relations quality department and in the absence of a satisfactory response within a maximum of 90 days, the customer can contact the Tourism and Travel mediator, whose contact details and entry procedures are available on its website: www. mtv.travel.

• Force majeure

The parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.

14. Respect for privacy – Personal data

Regarding compliance with the regulations in force relating to the protection of personal data in the context of the collection and processing of Customers' personal data collected in the reservation form, we refer you to the Personal Data Protection Policy and of use of the Hotel's cookies.